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Returns & Replacements

Returns & Replacements


Merchandise can be returned within 48 hours of receipt. Valid return authorization number is required prior to shipping. Merchandise must be in resalable condition with original tags and packaging intact. NO EXCEPTIONS. A 15% restocking fee may be applied. All custom orders are non-refundable. All refund information is required from purchaser within 30 days of order. All exchanges and returns will be charged for shipping.


If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by GrandBand. Once we receive the package back, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs. This does not apply to packages that appear to be damaged in shipping.


Each Grand Band ships with two replacement bands to offer 3+ years of continuous use out of the box. However, if the stretch band has begun to suffer from wear-and-tear, or even if you just want to add more colors and styles that you can switch out, we offer several collections of replacement bands. Shop for replacement bands now.